The caller from the monitoring service will identify themselves as being from Ring, since that’s who your business relationship is with, but they actually work for a third-party company that Ring contracts with: Rapid Response Monitoring Services. This is a common arrangement for home security systems. Nest, for example, contracts with MONI Smart Security (which is now doing business as Brinks Home Security). Alarm.com is another major third-party monitoring service.
The Ring app will automatically detect the rest of the items that came pre-packaged with the base station once its initial set up is complete. You'll need to pull plastic tabs on each piece so that they can power up, and you'll want to do this one at a time. If you pull all the tabs at the same time, the system tries to connect to multiple devices at once and slows down the setup process.
Expand Security With Other Devices Nest Cam, Nest Protect, Nest Thermostat, Nest Secure, Nest Hello, Nest Cam IQ Ring Stick Up, Solar Panel, Chime, Chime Pro, Ring Floodlight Cam, Ring Spotlight Cam, Ring Protect, Video Doorbell, Ring Beams Canary, Canary View Arlo Wire-Free, Arlo Q, Arlo Go, Arlo Baby, Arlo Pro 2, Arlo Security Light, Arlo Audio Doorbell (coming soon)
You can also mount the base station on a wall, and can connect to your wifi network, or you can connect directly to your router with a network cable. The Ring Alarm base station offers a 24-hour battery backup, plus it can connect to LTE if you have an outage, so you have a cellular option if needed; however, you do have to pay for it with a monthly subscription.
There’s not much that can match Ring’s price point and quality. Nest Secure is an excellent system, but will set you back $399. The Abode Starter Kit is cheaper than Nest at $299, but still lacks the finesse and quality of Ring. Samsung SmartThings and ADT have partnered on a home monitoring system, but it costs $389, and several features are missing to make it an integrated, comprehensive system.
Thanks for the all the info and reviews. I have a Ring Doorbell and a Nest Thermostat. It seems as a stand alone the nest cam is a better choice. But at $100/year seems a bit steep. Adding a Ring Spotlight cam will put me at $60/year (doorbell and cam). Seems like the Ring cam is a no brainer for my situation. Am I missing something? I dont mind upgrading my doorbell (Ring or Nest), but even with the new 5 day plan from Nest Aware, Ring just makes more financial sense.
Ring offers access to a timeline-style feature where you can view events going back six months (if you are subscribed). From the timeline, you can sort through ring events, motion events, starred events, or live view events. From the web app, you can also sort by device so that you can separate your Spotlight Cam footage from footage captured by your other devices. Right now, the feature isn’t very advanced. Soon, Ring plans to completely revamp their mobile app.
With the base station up and running, I was able to verify the address associated with my Ring account, enter my closest cross street to assist emergency responders, and add emergency contacts to be notified if the alarm trips. Adding a verbal password to authenticate my account when Ring calls due to an alarm event was the last step, and I was good to go with the 30-day free trial of professional monitoring. After the free trial, professional monitoring costs $10 per month or $100 per year, and it also includes cloud video storage for any other Ring camera and doorbell products you have in your home.
From the app, you can control and manage your Nest Secure system. Of course, you can arm and disarm your system, but you can also see sensor status as well as sensor history. For example, you can see if your door is open or closed and you can see when it was last opened and last closed. You can also use the app’s Remind Me feature to remind you to arm your system if you forget to do so.
The original Ring has a battery option. I don’t know how I would feel about that because you do have to remove the doorbell to charge it. Ring claims it will last 6-12 months on a charge. If that’s true, that wouldn’t be so bad; however, I would expect it to last like 3-6 months. In my experience, when a company gives a top end battery life range, that’s how long it will last if you never use the device. All that said, I don’t know how hard it would be to move a wired doorbell to the front of your door.
You set up the Chime Pro, which also adds a chime sound to your motion detection alerts, in a process that’s similar to the camera installation: You plug it in to an AC outlet somewhere between your router and the camera to repeat the wireless signal. I used a spare outlet in my kitchen as that was roughly the halfway point between my living room router and the camera on the front of my house. Once the Chime Pro is plugged in, a voice prompt will tell you it’s ready to set up. You then add the device in the Ring app then follow the voice and app prompts to connect it to your wireless network.
Hats off to Ring for the smooth-as-silk installation process. This system was easier to set up than anything in my experience. Although there are no installation videos integrated into the app, as Ring provides with its other products, I didn’t miss them at all. The app takes you through each step with pictures and a brief explanation, just enough information so you don’t feel like you’re learning the system by rote. A printed instruction manual is also provided.
This has to be some of the worst customer service I have ever experienced. The web site is very slick, and the pre-sales information is very well prepared. The product does not work, and my Wi-Fi extender (that I bought just for this purpose) didn’t even get a usable signal from 15 feet away with no obstructions. So, after long chats (and waiting a LONG time to get someone on chat in the first place), I convinced them after several conversations to give me a refund… which never came. Three weeks after they received the product back, there was no refund. I went on chat to find out why, and TWO HOURS of chatting later (after their chat system kicked me out for inactivity while THEY looked up my information), they say a refund was issued, but refused to provide any email documentation stating such. This is absolutely unacceptable. I wish I had come to this site to look at these reviews before I wasted time and money on a product that doesn’t work, and which is supported by an incompetent support staff. RUN AWAY from this company! They pretty much stole $500 from me!
The Ring Alarm Home Security System offers an easy and relatively affordable way to make sure your home is safe and secure. The system can be installed in as little as 20 minutes and can be self-monitored using your mobile device or desktop system. Or, you have it professionally monitored by subscribing to the very affordable Ring Protect Plus Plan, which also includes unlimited cloud storage for any Ring camera you may own.
The device’s design causes another issue. In theory, each clip cable needs to be screwed in. I’ve heard others claim this is for security reasons, making the device harder to steal. But I don’t see how this could be true. It’s not hard to walk up and unscrew the camera from the cord and walk away with it. The camera attaches to the base using a magnet, and it connects to the power adapter using a cord that you simply push and twist to disconnect.
Thinking of your situation only….More than likely, you will need to buy an additional piece of hardware to upgrade your wired system to support newer technology, but it’s hard to say without more details. You might want to look into a device called Konnected. This would allow you to integrate your wired system with SmartThings which supports Ring cameras. You can read about that here. In my situation, they are not integrated, although most major home security companies now work with at least some third-party devices like Ring, Amazon Alexa, Google Home, August, etc.
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